Privacy Policy

Last updated: December 2025

Oxford Explorers (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

We operate walking tours in Oxford and sell digital products such as gift vouchers.

Our contact details:
Oxford Explorers
Business address: 10 Cresswell Close, Yarnton, OX5 1FX
Email: info@oxfordexplorers.co.uk

1. Information We Collect

We collect the following types of personal data:

1.1 Information you provide directly

Name
Email address
Phone number (optional)
Payment information (processed securely by Stripe — we do not store card details)
Any information submitted via booking or contact forms

1.2 Automatically collected data

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on site

This helps us improve site performance and user experience.

1.3 Email marketing data

When you subscribe to our mailing list through Mailerlite, we collect:

Name
Email address
Your marketing consent preferences

You may unsubscribe at any time.

2. How We Use Your Information

We use your personal data to:

Process bookings and payments
Deliver digital products such as vouchers and downloadable guides
Send booking confirmations and customer service messages
Provide updates, newsletters, offers, and marketing communications (only with consent)
Improve our website and customer experience
Maintain internal records and comply with legal obligations

We will never sell your data.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract — to process bookings, payments, and voucher purchases
Consent — for optional email marketing
Legitimate interest — to improve services and prevent fraud
Legal obligation — keeping financial and tax records

4. Sharing Your Information

We only share data with third parties when necessary for our services:

4.1 Service providers

Stripe (payment processing)
Mailerlite (email marketing platform)
WordPress hosting (website functionality and analytics)

These providers meet UK GDPR standards.

4.2 Legal requirements

We may share information if required to comply with law enforcement or regulatory obligations.

We do not sell or rent your data to third parties.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

Booking & payment information: 7 years, for tax and accounting
Email marketing data: until you unsubscribe
Contact form messages: up to 12 months unless needed longer
Voucher records: kept until redeemed + 1 year

6. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion (in certain cases)
Withdraw consent
Object to processing
Restrict processing
Data portability

To exercise your rights, email: info@oxfordexplorers.co.uk

7. Cookies

Our website uses cookies for:

Basic site functionality
Analytics
Email integrations
Payment processing through Stripe

You can manage cookies in your browser settings.

A full Cookie Policy will be available soon.

8. Security

We take reasonable measures to protect your data, including:

SSL encryption
Restricted access to data
Secure third-party processors (Stripe, Mailerlite, WordPress)

However, no method of transmission is completely secure.

9. Vouchers and Digital Products

When you purchase a digital voucher:

We store the voucher code, purchaser details, and expiration date
Vouchers are valid from 15 January 2025 to 15 December 2026
Vouchers are transferable
Refund requests accepted within 14 days of purchase if unused

10. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

Csilla Laszlo
Oxford Explorers
Email: info@oxfordexplorers.co.uk